Frequently Asked Questions
Founded in 2018 in New York by Lee, MSBLUE is a global expert in Lab-Created, Natural Gemstones, Moissanites and Lab-Grown Diamonds engagement rings and fine jewelry, with innovative design and craftsmanship in every phase of production. We believe every woman should be able to afford her own little piece of sparklers and gemstone jewelry.
At MSBLUE, we don’t just sell jewelry. We’re on a mission to bring a little bit of luxury to mindful and strong women around the world.
- Brilliant, beautiful gemstones are at the heart of our brand. We work exclusively with premium moissanite and gemstones.
- Our standards are high. We feature items of incredible quality and beauty at remarkable prices, allowing our customers to enjoy the jewelry they desire at exceptional values.
- We pride ourselves on the fact that our stones are made, not mined. With limited environmental and ethical impact, our gems are the perfect for the conscious consumer.
It’s easy to create an account. The first step is to click ‘Sign In/Register’ on the top right corner of the site, and then choose ‘Free Register’ to start the process. You'll be the first to receive the latest MSBLUE trends, take advantage of MSBLUE offers & special promotions and on top of that - you can get an extra discount for your first purchase.
ABOUT MSBLUE PRODUCTS
We use Lab-Grown Gemstones, Natural Gemstones, Mossanite Gemstones.
Moissanite is a rare, naturally occurring mineral also known as silicon carbide, which was first discovered by the Nobel Prize-winning chemist, Dr. Henri Moissan, at the site of a massive meteorite strike in Arizona. This intriguing new stone was named “moissanite” in his honor. Composed of carbon and silicon, the Moissanite is one of the hardest and toughest known elements on earth, making it extremely resistant to scratching, chipping and breaking. Possessing fire, brilliance, and luster that far surpasses even that of a diamond, Moissanite twinkle, and sparkles unlike any gemstone on earth.
No. Moissanite is not a substitute for diamond, either scientifically, chemically or emotionally. Moissanite is a unique gem with its own set of chemical and optical properties that exhibit more fire and brilliance than any other gemstone.
Lab-Grown Gemstones are the stunning, ethical and affordable alternative to Earth-Mined Gem, by recreating the earth’s natural process in a controlled lab environment, that are higher quality and more beautiful than most earth-mined equivalents. With a Lab-Grown Gemstone, you get a show stopping centerstone without having to worry about negatively affecting the environment or humanity.
Yes! Just like Lab-Grown Diamonds, our gems are 100% real! We use REAL synthetic Rubies, Sapphires, Emeralds, Alexandrites etc., that are chemically, physically and optically identical to earth-mined gemstones, but the best part is they are up to 90% less!
At MSBLUE, presentation is crucial, so we ensure every last detail is perfect when you purchase jewelry from MSBLUE. Every order is delivered ready to give to that special someone.
Many of our pieces are made to order, which makes us able to customize our standard items to fit your personal preferences. For example, we can modify the finish, the precious metal, and the gems that we set.
Engraving is a great way to personalize your wedding rings, so they aren't just wedding rings, they're your wedding rings. MSBLUE offers free engraving service. You can leave your engraving text on product page.
PLACING AN ORDER
Although we do not have retail stores elsewhere, we are experienced in working with customers remotely and have shared in thousands of engagements and weddings around the world.
Yes. You may stay informed on special offers and promotions by subscribing to the MSBLUE e-mail list.
Sezzle is a financing partner that allows MSBLUE customers to choose the payment plan that’s right for them. Through Sezzle, you can choose from multiple monthly repayment plans with starting rates as low as 0% APR for well qualified buyers. Offer is subject to credit check and approval. Learn more
At time of online checkout, you can select Sezzle as your payment method. Sezzle financing cannot be applied to the order after it has been placed. Sezzle will ask for you to create a Sezzle account and provide a few personal details. Sezzle will then let you know immediately if you have been approved for a loan. Learn more
MSBLUE stands behind the quality and craftsmanship of our jewelry. We offer a free lifetime warranty against manufacturing defects on all MSBLUE fine jewelry. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item. If the item is no longer available, We may, in its discretion, replace with like-kind or allow a refund equal to the selling price of the original item or component.
SHIPPING & DELIVERY
For all orders with MSBLUE, we ship using secure, non-descript packaging material. Inside, you'll see MSBLUE's elegantly branded gift packaging - ideal for gifting or personal storage.
MSBLUE customers get free, fast standard shipping on every order to most destinations worldwide! Expedited shipping methods can be purchased at checkout for an additional fee.
Delivery Time= Processing Time + Shipping Time.
In-Stock Jewelry - generally it will take 24-48 hours for us to process your order.
Made To Order Jewelry - please allow 5-7 days for production time. In special cases, based on order volume and the specifics of your jewelry, up to 1-2 weeks may be required, but it won't take more than 2 weeks. See product details lead times.
You can track your order by the tracking number and the shipping method in your Shipment Confirmation email.
No, the shipping fee is non refundable, unless we shipped an incorrect item or the item has a defect. Returns are accepted up to 30 days from the ship date.
The customer is responsible for any duties or taxes collected by your local government. MSBLUE is not responsible for any of these charges so please check the rates ahead of time. View our Shipping Policies
You usually receive the tracking number once your order is shipped. If you don't receive the shipment confirmation email containing the tracking number at that time, please check your spam folder in case the email got delivered there. If you still can’t find the email, please contact us at firstname.lastname@example.org.
Yes. On the day of shipment we'll email you shipping confirmation that includes order-tracking information. You'll be kept informed of the transportation process at every step.
RETURN & EXCHANGES
Returns are allowed within 30 days from the purchase (shipment) date and exchanges within 60 days of the purchase (shipment) date for jewelry. You may return or exchange the item in its original. Returns or exchanges are not allowed on customized jewelry and engraved items. View our Return Policies
Get in touch with our customer service representative by sending us Email at email@example.com. Indicate which item(s) you would like to return and the reason for your return.
On the average, about 3-5 business days from the time we received your item, enter it into our system, and pass it along to our Quality Assurance department (roughly 24-48 hours, Monday-Friday). Your card issuer will determine how long the money takes to be refunded.