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FAQs
What are your return and exchange policies?
We offer a 30-day return and 60-day exchange policy. If you’re not completely satisfied with your purchase, you can return or exchange it within 30-day of shipping your order. Items must be in their original condition and packaging. Please visit our return and exchange policy page for more information.
Is my payment information secure?
Absolutely. We use secure encryption technology to protect your payment information during the checkout process.
Do you offer interest-free financing?
Yes, we offer interest-free financing options through our trusted partners. You can choose to pay for your purchase in installments over a set period with no additional interest. More details about our financing options will be available during checkout.
Do you offer a gift-ready package?
Yes, we offer a gift-ready package with every purchase. All jewelry comes in our elegant and secure MSBLUE box, perfect for gifting.
Do you offer discreet packaging?
Yes, we provide discreet packaging for all our orders. There’s no branding or indication of what’s inside the package.
Do you offer a lifetime warranty?
Yes, we offer a lifetime warranty on all of our products. Our warranty covers manufacturing defects and ensures that your jewelry remains in perfect condition. Please review our warranty policy for full details.
We're here to help.
Our jewelry experts are here to help.
We’re available seven days a week to guide you on engagement rings, gemstones, and custom jewelry.