Shipping & Delivery
*** Due to COVID-19, our carrier is experiencing delays, and our ship time may be increased from our usual 3-4 days.
MSBLUE customers get free, fast standard shipping on every order to most destinations worldwide! Expedited shipping methods can be purchased at checkout for an additional fee.
How long will it take to get my order?
Delivery Time= Processing Time + Shipping Time
In-Stock Jewelry - generally it will take 24-48 hours for us to process your order.
Made To Order Jewelry - generally it will take around 7-15 working days. See product details lead times. Please note, some products may see longer lead times pending operational availability.
What shipping carriers do you use?
- For free/standard shipping, we use your local postal service such as USPS or Royal Mail.
- For express shipping, we use parcel shippers like UPS, FedEx or DHL depending on your location.
What about duty and taxes?
- United States: Duty and taxes would be charged regarding on your regions.
- Australia, Canada, United Kingdom and Europe: We will try out best but orders may be subject to duties and taxes, and customers are responsible for these fees.
- International: Orders may be subject to duties and taxes, and customers are responsible for these fees. Please note that MSBLUE does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you decide to change your shipping address, please contact us at firstname.lastname@example.org as soon as you place your order.
Tracking An Order
You'll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number. For more details, please view: Track my order